Shipping & Returns
Everything you need to know about worldwide delivery, returns and refunds.
Shipping Policy
01 / Free Worldwide Standard Shipping
ADRIAN offers free standard international shipping to supported destinations worldwide. Shipping availability is subject to applicable laws, customs regulations and carrier restrictions.
02 / Processing & Delivery Times
Orders are generally processed within 3–5 business days after payment confirmation and order verification. Business days exclude weekends and public holidays.
Standard international delivery generally takes 10–20 business days after dispatch. The estimated total time from payment confirmation to delivery is approximately 13–25 business days.
These estimates are not guaranteed delivery dates. Applicable statutory delivery rights remain unaffected.
03 / Shipping Carriers & Tracking
ADRIAN works with international logistics providers. Carriers and routes may vary depending on the destination.
Once tracking information is available, customers will receive a shipping confirmation email with their tracking number.
Track your order at our official tracking page.
04 / Customs Duties & Import Taxes
Free standard shipping does not include customs duties, import taxes or other destination-country charges.
Unless otherwise stated at checkout or required by law, customers are responsible for applicable import duties, taxes and customs clearance charges. Responsibility for these charges will be disclosed before purchase as required by applicable law.
05 / Lost, Damaged or Missing Shipments
If a shipment is lost or damaged before delivery, ADRIAN will investigate and provide an appropriate remedy, including free replacement or a refund as required by law.
If items are missing or damaged upon receipt, contact our support team promptly with your order number and any available photos or supporting information.
We recommend reporting visible shipping damage within 48 hours to assist investigation. This recommendation does not limit statutory rights.
06 / Customs Holds & Returned Shipments
International shipments must comply with destination-country import regulations.
If a shipment is detained, rejected or returned by customs, ADRIAN will investigate the reason and provide the appropriate resolution under applicable law.
Where the issue results from ADRIAN's error or legal responsibility, ADRIAN will provide the remedies required by law. Charges resulting from a customer's failure to meet previously disclosed lawful import obligations will be assessed according to the circumstances and applicable law.
07 / Split Shipments
Orders containing multiple items may be shipped in separate packages, each with its own tracking number and delivery date.
Split shipments will not result in additional standard shipping charges.
08 / Delivered but Not Received
If tracking shows your order as delivered but you have not received it, please contact ADRIAN Customer Support.
We will investigate carrier records, the delivery address and available proof of delivery. A “Delivered” tracking status does not automatically override applicable legal requirements concerning delivery.
09 / Failed Delivery & Refused Packages
If delivery fails due to an incorrect address, an uncollected package or refusal of delivery, ADRIAN will investigate the circumstances.
Where legally permitted, customers may be responsible for reasonable, previously disclosed charges arising from customer-caused delivery failures. Customers will not be charged for failures for which ADRIAN is legally responsible.
10 / Order Cancellation & Modification
Before dispatch: Customers may request cancellation before their order is handed to the carrier. Approved cancellations before dispatch incur no shipping charges.
After dispatch: For cancellations requested for personal reasons, ADRIAN's standard outbound shipping charge is USD $20, applicable only where lawful, reasonable and clearly disclosed before purchase.
This charge does not apply where prohibited by statutory cancellation rights or where cancellation results from ADRIAN's error, defective goods or another circumstance for which ADRIAN is responsible.
Contact support promptly to request changes to an order or shipping address. Changes may not be possible after dispatch.
11 / Shipping Delays
International deliveries may be affected by customs clearance, public holidays, severe weather or transportation disruptions.
If your shipment is significantly delayed, please contact our support team. Applicable rights concerning late or undelivered goods remain unaffected.
Returns & Refunds
12 / Return Window
Customers may request a standard return within 7 calendar days of receiving their order.
Where applicable consumer laws provide a longer cancellation or return period, the legally required period will apply.
13 / Return Condition
For standard change-of-mind returns:
- The watch must be free from customer-caused damage.
- Protective film on the bracelet should remain intact.
- Original packaging, documentation and included accessories should be returned wherever available.
Requests involving removed protective film, missing accessories or signs of use may be reviewed individually. These conditions do not restrict mandatory rights concerning defective goods or lawful product inspection.
14 / Return Shipping Costs
For change-of-mind returns or other personal reasons, customers are responsible for direct return shipping costs where permitted by law and disclosed as required.
For verified defects, incorrect items, transit damage or other matters for which ADRIAN is responsible, ADRIAN will cover reasonable return shipping costs as required by law.
15 / How to Request a Return
- Contact ADRIAN Customer Support with your order number and return reason.
- Provide photographs or videos where reasonably available for quality or damage concerns.
- Wait for our team to provide return instructions and the correct return address.
- Use a trackable shipping service and retain proof of postage.
16 / Refund Method & Processing Time
Approved refunds are issued to the original payment method.
ADRIAN generally initiates eligible refunds within 5 business days after receiving and inspecting returned goods.
For cancellations before dispatch, refunds are generally initiated within 5 business days after cancellation is confirmed.
Where applicable law requires an earlier refund or does not permit waiting for inspection, those requirements take precedence. Actual posting times depend on the payment provider.
17 / Statutory Consumer Rights
Need Assistance?
Questions about shipping, returns or refunds? Our customer support team is here to help.